Certification OMS

QUESTION NO: 10

A customer placed an order through the web, and calls the Customer Service Representative

(CSR) to locate the nearest store for order pickup. The CSR navigates to "Alternate store pickup location search" in Sterling Call Center and updates the customer with the inventory availability

and store details. Which two APIs are called from Sterling Call Center?

A. getSurroundingNodeList API to return a list of ship nodes

B. findInventory API to retrieve the inventory availability information

C. getInventorySupply API to retrieve the inventory availability information

D. getSupplyDetails API to obtain an inventory picture for an item on each node

E. determineRouting API to identify the stores closest to the customer's location